Effective Date: May 25, 2018
This privacy statement describes how NuoDB, Inc. collects and uses the personal information you provide on our public website: www.nuodb.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We collect four different types of data: personal information provided by you, non-identifiable basic information, non-identifiable cookies, and information (name, email, phone number, company) that you choose to give us through filling out our “Contact Us” or “Free Demo” form.
WE COLLECT PERSONAL INFORMATION THAT YOU PROVIDE
We collect demographic and contact information, such as your name, title, company name, phone number, e-mail address and country from visitors who affirmatively select to receive information about NuoDB and its products and services. We use this information to provide you with information about the products and services that we provide and to send you information regarding NuoDB such as newsletters, promotions, and events. If you no longer wish to receive these email communications, you may follow the unsubscribe mechanism contained in each of the emails you receive.
WE COLLECT NON-IDENTIFIABLE BASIC INFORMATION
We collect click-stream data, HTTP protocol elements, and search terms. We use these data for research and development, system tracking, and helping visitors reach the right page. We use these data ourselves. These data are non-identifiable. This means we can’t (and have no interest in trying to) identify any individual person via these data. We collect this data from analytics systems such as Google Analytics. We use this data to help improve our site, product and services.
WE COLLECT NON-IDENTIFIABLE COOKIE INFORMATION
We collect HTTP cookie data. Again, we use these data for research and development, system tracking, and helping visitors reach the right page. We use these data ourselves and we share aggregated data with our clients. Our cookies are non-identifiable, meaning we can’t (and don’t want to) identify you or any individual person via these data. We collect these cookie data to help improve our web site and our clients’ web sites.
WHAT ARE “COOKIES”?
A cookie is a piece of information sent to a browser by a web server. The browser then returns that information to the Web server. This is how some Web pages “remember” your previous visits; for example, an e-commerce site might use a cookie to remember which items you’ve placed in your online shopping cart. Cookies can also store user preference information, log-in data, etc. Cookies let sites provide you with tailored information.
We reserve the right to disclose your personally identifiable information as required by law such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If NuoDB is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
Upon request we will provide you with information about whether we hold any of your personal information. If you wish to correct, update or request the deletion of personally identifiable information provided to us you may also contact us using the information below. We will respond to your request to access within 30 days. We will retain your information for as long as you remain identified as a potential customer or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations and to resolve disputes.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at legal@NuoDB.com.
Effective Date: May 25, 2018
This policy describes how NuoDB, Inc. collects and handles personal information that customers provide through or in conjunction with the NuoDB Services that link to this policy (“NuoDB Services”). It also describes your choices regarding use, access and correction of your personal information.
This policy refers to NuoDB, Inc. as “we,” “us” and “our.” References to “you” and “your” are to the owners of the data input into the NuoDB Services. This generally is our customers, the companies and organizations that have subscribed to the NuoDB Services, and their licensed users. If you are an individual license user whose data is provided to us, controlled by a customer of ours and input into the NuoDB Services by such customer, please direct your privacy-related inquiries to the company or organization that has subscribed to the NuoDB Services, as more fully described in “Data Access and Choice” below.
INFORMATION PROVIDED BY YOU
You provide us with several kinds of information: Customer Data, Administrative and Personal Data and Billing Data.
Customer Data is the information submitted into the NuoDB Services when you use the NuoDB Services or when you receive customer support. This includes accounting Customer details such as Customer name, address and other contact information (email, phone number), Customer accounting details provided pursuant to the provision of the NuoDB Services, as well as information derived by the operation of the NuoDB Services from such submissions, such as reports and checklists. Customer Data may be submitted directly by you.
Our system processes Customer Data strictly on your behalf in order to provide you the NuoDB Services and perform our contractual obligations to you. We restrict our employees’ access to Customer Data to (1) support, client services and technical staff, who with your consent may have access to your Customer Data to provide customer support, technical troubleshooting and professional services, and (2) a limited number of operations personnel, who may have controlled access to Customer Data for troubleshooting and system maintenance. We use Customer Data to provide you the NuoDB Services and to address customer support requests and technical problems.
Our servers automatically record certain information about how a person uses the NuoDB Services (we refer to this information as “Log Data”), including both site visitors and users of the NuoDB software (either, a “User”). Log Data we collect includes the User’s IP Address, browser User agent, operating system, the web page a user was visiting before accessing our services, pages or features within the NuoDB Services to which a User browsed and links within the NuoDB Services in which a user clicked on.
Administrative and Personal Data is information you provide during set-up, purchase or administration of the NuoDB Services. This includes Customer name, Customer business address, email and phone number, and individual users’ names, emails, phone numbers, IP addresses, account credentials and professional title to the extent this information is provided by Customer.
We collect, store and use Administrative and Personal Data to perform our contractual obligations to you and/or for our legitimate business interests. Specifically, we use Administrative and Personal Data to provide the NuoDB Services to you, administrate your account, provide customer support and professional services, keep a records of our dealings with you, notify you of new product offerings and of changes, updates and availability of the NuoDB Services, understand your experience using the NuoDB Services (for example, by sending you surveys), conduct research, improve the NuoDB Services, plan and host events, contact you with marketing communications, and identify and prevent fraud.
Billing Data is financial qualification and billing information you provide as our customer when you purchase, subscribe for, renew or expand the NuoDB Services. This includes name, billing address, credit card information, credit references and other financial data.
We use Billing Data for our legitimate business interests: to process or collect payment for your transactions with us, keep a record of our dealings with you, and prevent fraud. We store Billing Data for use in your future transactions with us.
INFORMATION COLLECTED BY US
Cookies are essential for the proper operation of the NuoDB Services. We do not provide an opt out for cookies identified above. In your browser, you can opt out of or delete the other cookies. We do not recommend opting out of cookies, as this will adversely impact the functionality of, and your access to, the NuoDB Services.
IP Addresses: We collect the Internet Protocol (IP) address of the computer used to access the NuoDB Services. We use IP addresses for added security of the NuoDB Services and to optimize the performance of the NuoDB Services. A security feature of the NuoDB Services allows a client’s administrator to review the list of IP addresses from which the client’s NuoDB account has been accessed. We do not provide an opt-out option for IP addresses.
Statistical Data: When you use the NuoDB Services, we may collect statistical information (metadata), such as server log files, usage patterns and frequency. Such statistical information does not include Customer Data. We may use this statistical information for product improvement.
We retain Customer Data for the duration of your subscription to the NuoDB Services. After your subscription expires, we retain Customer Data for at least 30 days and may store it for up to an additional 30 days, unless Customer specifically requests immediate return or deletion of such Customer Data. Customer Data may be retained beyond that period in data backups, which may be stored for up to 1 year. Customer Data is deleted using secure deletion methods including digital shredding of encryption keys and hardware destruction in accordance with relevant guidelines. We retain Customer Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We keep Administrative or Personal Data and Billing Data as part of our business and accounting records for the duration of your relationship with us and thereafter for so long as necessary for our legitimate business purposes.
Please, refer to the table above for information on cookie expiration. We currently do not delete IP addresses, Statistical Data and Anonymous Data.
DISCLOSURE OF INFORMATION
We will disclose your data to third parties only as directed by you, as described in your agreements with us and in this policy, or as required by law.
We may contract with other companies to provide services or functionality on our behalf. If we do so, we may share Customer Data and/or Administrative and Personal Data with such providers to the extent necessary for their engagement. In such cases, we will require such providers to maintain the confidentiality of your information and to use it only for the purposes of their engagement by us. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and our agreements with you.
We store encrypted copies of our database backups in facilities provided by Amazon Web Services. These third parties do not have the right to access such data.
Anonymous Data does not identify you or your users and, therefore, we may disclose it to third parties as appropriate to support our business needs.
On request we will provide you with information about whether we hold any of your personal information in Administrative and Personal Data or Billing Data. If you want to edit and/or change any Administrative or Personal Data or Billing Data (other than Customer ID or user ID, which cannot be changed without creating a new account and/or new user) you can do so at any time by using your Customer ID, user ID, and password to access your account. Please contact email@example.com for further instructions about deleting or deactivating your NuoDB account.
You can opt out from our marketing messages by clicking on the “unsubscribe” link included in them or by contacting your NuoDB account executive. Such opt out will not extend to transactional or relationship messages.
RIGHTS OF EEA RESIDENTS
If you are based within the EEA or another jurisdiction with similar data protection laws, in certain circumstances you have the following rights: to be told how your information is used and obtain access to your information; to have your information rectified or erased or place restrictions on processing your information; to object to the processing of your information (e.g. for direct marketing purposes); to have the information you provided on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”); where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions; to object to any decisions based on the automated processing of your personal data, including profiling; and to file a complaint with the applicable supervisory authority responsible for data protection matters.
CHANGES TO THIS POLICY
We may update this policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address of your NuoDB subscription representative on record with us), by notice posted to our publicly accessible website (www.nuodb.com) or by a notice posted in the NuoDB Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.