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Technical Support Services

Welcome to NuoDB Technical Support

The NuoDB Technical Support team is committed to providing you with all of the assistance that you need to be successful with NuoDB. From simple “how to” questions to deeply technical inquiries, our support engineers are ready when you need us. We are ready and able to assist you in every aspect of your journey through installation development, testing and deployment of your NuoDB solution.

Support Packages

We are proud to offer three levels of support for our customers: Community, Standard and Elevated. No matter what your needs, we have a support option for you. Need more support? Just reach out and we can help you update your package.

  Community Standard Elevated
Access to Extensive Knowledge Base Yes Yes Yes
9AM-6PM Support   Yes Yes
24x7 Access to NuoDB Support Portal   Yes Yes
24x7 Support Response to Production Urgent Issues     Yes

 

How to Use Support

We offer several different channels for our customers to obtain support:

  Contact Availability
Email support@nuodb.com Elevated and Standard Support Plan Customers
Telephone +1 (866) 285-6864 Elevated and Standard Support Plan Customers
Support Portal Submit a Request Elevated and Standard Support Plan Customers
Knowledge Base Click here All Users