Welcome to NuoDB Technical Support
The NuoDB Technical Support team is committed to providing you with all of the assistance that you need to be successful with NuoDB. From simple “how to” questions to deeply technical inquiries, our support engineers are ready when you need us. We are ready and able to assist you in every aspect of your journey through installation development, testing and deployment of your NuoDB solution.
We are proud to offer three levels of support for our customers: Community, Standard and Elevated. No matter what your needs, we have a support option for you. Need more support? Just reach out and we can help you update your package.
|Access to Extensive Knowledge Base||Yes||Yes||Yes|
|24x7 Access to NuoDB Support Portal||Yes||Yes|
|24x7 Support Response to Production Urgent Issues||Yes|
How to Use Support
We offer several different channels for our customers to obtain support:
|firstname.lastname@example.org||Elevated and Standard Support Plan Customers|
|Telephone||+1 (866) 285-6864||Elevated and Standard Support Plan Customers|
|Support Portal||Submit a Request||Elevated and Standard Support Plan Customers|
|Knowledge Base||Click here||All Users|